Frequently Asked Questions
Everything you need to know about shopping with Perfume Box.
Are your fragrances authentic?
Yes, we guarantee that all products sold on Perfume Box are 100% authentic. We source our fragrances directly from authorized distributors and the original manufacturers.
How should I store my perfume to ensure it lasts?
To preserve the integrity of your scent, store your perfume in a cool, dry place away from direct sunlight and humidity. Avoid keeping bottles in the bathroom, as temperature fluctuations can degrade the oils.
What is your return policy for opened fragrances?
Due to hygiene standards, we can only accept returns on unopened and sealed products within 30 days of purchase. We recommend trying a sample size if you are unfamiliar with a specific scent before committing to a full bottle.
Do you offer international shipping?
Currently, we ship to over 50 countries worldwide. Please note that because perfume is classified as a flammable liquid, shipping times may be slightly longer due to specialized ground or sea transport requirements.
What is the difference between EDT and EDP?
Eau de Parfum (EDP) contains a higher concentration of fragrance oils (usually 15-20%), making it longer-lasting. Eau de Toilette (EDT) has a lower concentration (5-15%) and is generally lighter and better for daytime wear.
Can I track my order?
Once your order has been dispatched, you will receive an email with a tracking number and a link to monitor your delivery progress in real-time.